Refund policy

Refund Policy
RETURNS
If you are not happy with your purchase due to a defect, incorrect product choice or any other reason, you may return it to us.

You have 7 days to process a return.
Please note this returns policy applies ONLY to purchases made online and not for in-store purchases.
You have two options:

STORE RETURNS

Simply return your order to Bossini. Please bring along your proof of payment.
Should you return your order to the Bossini store you have two options:
1. The card used for purchase will be refunded, please note that this may take up to 3 working days for a credit card and up to 14 working days for a debit or cheque card depending on your bank.
2. Alternatively you may exchange your garment in store.

COURIER RETURNS
Please email us at info@bossinionline.co.za for more info and to assist you in processing your return and collection. We will not accept any returns without prior written communication.

Purchases made using a debit, cheque or credit card will be refunded directly back to the card used for the purchase or via EFT with 5 working days.
The refund will be processed on receipt of the garment. Please allow for up to 5 working days for the card to be refunded.

IMPORTANT INFORMATION

Customer will be liable for shipping costs incurred in regard to exchange of product

We will be happy to exchange or refund any product purchased from our online store under the

following conditions:
1. The garment must be in its original saleable condition with all tickets and tags attached.
2. The garment has not been worn, altered & the complaint is not due to negligence or normal wear & tear.
3. Goods must be returned within 7 days from date of purchase.
4. A valid proof of purchase will need to be provided.
Should we not be able to fulfill an order because an item is sold out, or for any other reason, we will
let you know and you’ll be entitled to a refund for that item/s.
We cannot be held responsible if an order has become unavailable by the time you try to complete a purchase.

5.Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.

6.We takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – customer can opt for a refund less shipping the fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.