Refunds & Return Policy


  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please do not send your purchase back to the manufacturer.
  • Depending on your location, the time it takes for your exchanged product to reach you may vary.
  • Customer will be liable for shipping costs incurred in regard to exchange of product
  • Please ensure product is returned in original packaging with attached swing tags
  • Returned product must be saleable, not worn and unaltered
  • Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.

If you are not happy with your purchase due to a defect, incorrect product choice or any other reason, you may return it to us. Please note this returns policy applies ONLY to purchases made online and not for in-store purchases and no items sold on a sale can be Returned.

You have two options:

STORE RETURNS Free and most convenient. No paper work. Simply return your order to Bossini. Please bring along your proof of payment.

Should you return your order to the Bossini store you have two options:

1. The card used for purchase will be refunded, please note that this may take up to 3 working days for a credit card and up to 14 working days for a debit or cheque card depending on your bank.

2. Alternatively you may exchange your garment in store.


COURIER RETURNS Please email us at for more info and to assist you in processing the return and collection.

We will not accept any returns without prior written communication.



Purchases made using a debit, cheque or credit card will be refunded directly back to the card used for the purchase or via EFT with 5 working days.

The refund will be processed on receipt of the garment.

Please allow for up to 5 working days for the card to be refunded.

IMPORTANT INFORMATION We will be happy to exchange or refund any product purchased from our online store under the following conditions:

1. The garment must be in its original saleable condition with all tickets and tags attached.

2. The garment has not been worn, altered & the complaint is not due to negligence or normal wear & tear.

3. Goods must be returned within 7 days from date of purchase.

4. A valid proof of purchase will need to be provided. Should we not be able to fulfill an order because an item is sold out, or for any other reason, we will let you know and you'll be entitled to a refund for that item/s.

We cannot be held responsible if an order has become unavailable by the time you try to complete a purchase