Refunds & Return Policy

RETURNS POLICY

Our returns policy is valid for 7 days from the date of purchase. If more than 7 days have passed, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused, unworn, unaltered, and in saleable condition.

• All original packaging and swing tags must be intact.

• Returns are only accepted for online purchases. In-store purchases are excluded from this policy.

• Sale/Clearance items are final and cannot be returned or exchanged under any circumstances.

Please do not return items to the manufacturer.

RETURN OPTIONS

1. In-Store Returns (Free & Recommended)

You may return your online order at Bossini SA Store at 120 Fatima Bhayat St, Rustenburg. Simply bring your item and proof of purchase.

You’ll have two options:

• A refund to the original payment card. Please allow up to 7 working days for credit cards and up to 14 working days for debit/cheque cards, depending on your bank.

• An exchange for another item of your choice in-store.

2. Courier Returns (At Customer's Cost)

To arrange a courier return, please contact us at onlinebossini@gmail.com for assistance and written confirmation before sending the item back.
Returns sent without prior communication will not be accepted.

Important: All courier/shipping fees related to returns or exchanges are the responsibility of the customer. These costs are non-refundable, even if a refund is processed.

REFUNDS

Refunds are only processed once the returned item is received, inspected, and approved. If approved, refunds will be issued to:

• The original card used for payment, or

• Via EFT (Electronic Funds Transfer), depending on the method of purchase.

Please allow 7 to 12 working days for the refund to reflect, subject to your bank’s processing times.

Note: Courier/shipping fees are not included in refunds. Only the value of the returned item will be refunded.

IMPORTANT CONDITIONS FOR RETURNS/REFUNDS

We will gladly accept returns under the following conditions:

1. Item is in original saleable condition with all tags and packaging.

2. Item has not been worn, used, or altered.

3. Return is requested within 7 days of purchase.

4. A valid proof of purchase is provided.

In cases where an item is unavailable due to stock issues or order errors, we will notify you and process a refund for the affected item(s) only.

Bossini reserves the right to reject returns that do not meet these conditions.